Prior to 09/01/2020, you will need to set up a payment plan to avoid disconnection of water service, for any delinquent amounts incurred between March 31 and July 29, 2020. We are offering financial assistance of up to $100 for eligible residential customers, through our City Utility Donation Fund, which will require the City Utility Voucher to be completed along with the payment plan.  

To access these two forms, please click on the links below:                         

Utility Payment Plan

Utility Voucher

Any questions on setting up the payment plan, please call (336) 786-3512.

Any questions on your bill, please call (336) 786-3517.

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