Utility Billing

How do I apply for water and sewer service?

Fill out an Application for Water and Sewer Service (PDF)

and mail or fax it to us at City of Mount Airy Water Department, PO Box 70, Mount Airy, NC 27030. Our fax number is (336) 719-7565. Or bring it by our office at 300 S Main Street, Mount Airy, NC. Requests for new service may also be initiated by emailing us at Mount Airy Utilities or by calling us at (336) 786-3517.

How do I request that my service be disconnected?

Fill out an Request for Disconnection of Water and Sewer Service (PDF)

and mail or fax it to us at City of Mount Airy Water Department, PO Box 70, Mount Airy, NC 27030. Our fax number is (336) 719-7565. Or bring it by our office at 300 S Main Street, Mount Airy, NC. Requests for new service may also be initiated by emailing us at Mount Airy Utilities or by calling us at (336) 786-3517.

Automatic Bank Draft

You can take advantage of our Bank Draft Service. This service automatically deducts the amount of your utility bill on the actual due date each month from your checking or savings account. There is no charge for this service. Each month it will save you time, a check and postage; and it eliminates the worry of being late with your payment. Download the Bank Draft Authorization Form (PDF).

Pay Online

Good news!  You can now make your water payments online.  You will need to have your utility account number available and remember – no taxes can be paid through this site. We greatly appreciate your patience during this time.  Please keep in mind, this is a temporary payment site and our permanent online payment site will be available soon.  So, stay tuned! 

Please be aware as you will be taken from the City’s web site to a different web site to submit your payments.

Click on the following link to go to the temporary payment site to make your utility payments:

City of Mount Airy Temporary Utility Payment Site

Sign up for Notify Me updates and stay informed:  Notify Me

Pay By Mail

You can mail your payment, along with your remittance stub, to:
City of Mount Airy
P.O. Box 1725
Mount Airy, NC 27030-1725

Drop Off

You may bring your payment to the drive-thru collection window or the walk-up collection window at City Hall, Monday through Friday from 8 a.m. until 4:30 p.m.

After Hours Drop-Offs

An after-hours drop box slot is available at the drive-thru collection window at City Hall. Your payment can be dropped there at any time. Payments dropped in this slot after 4:30 p.m. are processed as of the next business day.

Pay By Phone

Call 336-786-3517 if you would like to use your charge card. We accept the following charge cards by telephone, in person or by online payment:

  • Visa
  • Mastercard