Utility Billing

How do I apply for water and sewer service?
Fill out an Application for Water and Sewer Service
and mail or fax it to us at City of Mount Airy Water Department, PO Box 70, Mount Airy, NC 27030. Our fax number is (336) 719-7565. Or bring it by our office at 300 S Main Street, Mount Airy, NC. Requests for new service may also be initiated by emailing us at utilities@mountairy.org or by calling us at (336) 786-3517.

How do I request that my service be disconnected?
Fill out an Request for Disconnection of Water and Sewer Service
and mail or fax it to us at City of Mount Airy Water Department, PO Box 70, Mount Airy, NC 27030. Our fax number is (336) 719-7565. Or bring it by our office at 300 S Main Street, Mount Airy, NC. Requests for new service may also be initiated by emailing us at utilities@mountairy.org or by calling us at (336) 786-3517.

Automatic Bank Draft
You can take advantage of our Bank Draft Service.  This service automatically deducts the amount of your utility bill on the actual due date each month from your checking or savings account.  There is no charge for this service.  Each month it will save you time, a check and postage; and it eliminates the worry of being late with your payment. Download the Bank Draft Authorization Form.
 
Pay Online
Utility billing online offers a convenient way to pay your bill. You can also track your water and sewer payments and obtain a record of water use. Register with your utility account number and PIN, the personal identification number on the top portion of your utility bill. Registration is only for those who want access to their account over the computer. Download the instructions to register and start paying online now.
 
Pay By Mail
You can mail your payment, along with your remittance stub, to:
City of Mount Airy
P.O. Box 1725
Mount Airy, NC  27030-1725
 
Drop Off
You may bring your payment to the drive-thru collection window or the walk-up collection window at City Hall, Monday through Friday from 8 a.m. until 4:30 p.m. 
 
After Hours Drop-Offs
An after-hours drop box slot is available at the drive-thru collection window at City Hall. Your payment can be dropped there at any time. Payments dropped in this slot after 4:30 p.m. are processed as of the next business day.
 
Pay By Phone
Call 336-786-3517 if you would like to use your charge card. We accept the following charge cards by telephone, in person or by online payment:
  • Visa
  • Mastercard