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1. How does the bank draft services program work?

You will receive your bill each month as usual. We will notify your bank, savings and loan, or credit union (you choose) of the bill amount. Your bank will automatically deduct if from your account.

2. When will the payment be drafted from my bank account?

The amount of your bill will be drafted from your account on the actual due date. This keeps your money working for you until the due date. Your utility bill will show the date and the amount to be drafted.

3. How will I know if my payment is being deducted from my account?

Automatic drafting is usually effective with the second billing period after you have signed up for draft service. After you sign up for the program, look at your next utility bill. If we are drafting your account, a payment message will appear on the bill. If no message appears, we are still processing your request and you will need to pay the bill as you have been doing.

4. What record will I have showing that I paid my bill?

In addition to your utility bill, your bank statement will include a record of payment.

5. Can I use the automatic payment service to pay for more than one account with the city?

Yes. You can pay for several bills from the same account each month. You can include several different service addresses.

6. What happens if I change banks?

Let us know. We will need a new authorization form from you to continue the automatic payment service.

7. How do I sign up?

Just complete and sign the Bank Draft Authorization Form and return it with your next bill payment. Be sure to include a deposit slip or a voided check for the bank account you want to use.

8. What if I have question?

Just call us at 336-786-3517 or visit us at our office at:
City Hall
300 S Main St.
Mount Airy, NC