Water and Sewer

This varies from household to household because your use is influenced by the number of people in the household, the time of year, and other differences in the way you use water. Average residential usage is approximately 4,000 gallons per month. Based on current water and sewer rates, the average monthly bill for residential usage inside the City of Mount Airy is approximately $47.

Average residential usage outside the City of Mount Airy is approximately 3,900 gallons. However, sewer service is not available to every location served outside the City limits of Mount Airy. Based on current water and sewer rates, the average monthly bill for residential usage outside the City of Mount Airy is approximately $44 for water and $48 for sewer.

Average residential usage in the Flat Rock/Bannertown Water and Sewer District is approximately 2,900 gallons, Sewer service is not abailable to every location served within the Flat Rock/Bannertown Water and Sewer District. Based on current water and sewer rates, the average monthly bill for residental usage within the Flat Rock/Bannertown Water and Sewer District is approximately $38 for water and $41 for sewer.

The current charges due shown on the bill are payable within 10 days of the bill date. Current charges are considered delinquent after the date shown as the due date. Questions regarding billed charges for service, payments, late penalties, and nonpayment fees should be directed to City of Mount Airy Water and Sewer at (336) 786-3517.

If the amount due for current charges is not paid by the due date, the account will be subject to a 5% (minimum fee of $1.00) late fee which is applied nine days after the due date. If you cannot pay the full amount by the due date, it may be possible to arrange installment payments by contacting a Collection Representative at (336) 786-3517.

A nonpayment fee of $25 is applied on all accounts with balances outstanding as of the close of business 23 days after the bill date. (This is 13 days after the due date.) These accounts are then scheduled for disconnection. Reconnection will be made upon the payment of amounts due.

We offer a variety of options by bill payment, including bank draft, online payment, and credit card payment. A complete list of your options can be found by following our Utility Payment Options link.

Fill out an Application for Water and Sewer Service and mail or fax it to us at City of Mount Airy Water Department, PO Box 70, Mount Airy, NC 27030. Our fax number is (336) 719-7565. Or bring it by our office at 300 S Main Street, Mount Airy, NC. Requests for new service may also be initiated by emailing us at utilities@mountairy.org or by calling us at (336) 786-3517.

Fill out a Request for Disconnection of Water and Sewer Service and mail or fax it to us at City of Mount Airy Water Department, PO Box 70, Mount Airy, NC 27030. Our fax number is (336) 719-7565. Or bring it by our office at 300 South Main Street, Mount Airy, NC. Requests for disconnection of water and sewer may also be initiated by emailing us at utilities@mountairy.org or by calling us at (336) 786-3517.

If you experience a high utility bill, you may want to consider the following:

• Although we try to read your meter on or about the same day each month, the date of the read may vary. This can cause the number of days your bill covers to vary.
• Frequent watering of your lawn or flowers
• Frequent washing of cars at home
• Leaky faucets
• An increase in the number of people in your house
• Plumbing problems
• A toilet that continues to run after flushing
• Silent toilet leaks (put food color in the tank, do not flush; if color seeps into the bowl you have a “silent leak”
• Broken water lines (check your yard for wet spots)